"Crusaders for the Human-Animal Bond"
DUE TO COVID-19 We are currently doing Curbside Service Only
Check our "Contact Us" section for changes
Thank you for choosing All Creatures for your pet’s medical and other needs. As a new client & patient, there is some information we will need from you. Check out the following sections for guidance:
Congratulations on your new addition to the family! Please follow these steps for your Petland Warranty Exam:
1) Call us & Schedule your Warranty Exam appointment - 770-393-3400
Please follow these steps for your Petland Warranty Exam:
Per the first sentence of the Petland contract, your pet must be seen by our medical staff within 4 days of purchase for the Petland Warranty to cover any medical care for any medical issue that is evident in this first exam. If you fail to be seen within 4 days of purchase, the Petland Warranty will no longer be able to cover any illness your pet may have had at the time of purchase.
If you believe your pet may have a serious medical issue needing immediate care during our normal business hours, contact us immediately so we can check your pet out and provide immediate care. If it is after our business hours, please seek assistance at your nearest emergency vet hospital (speak with Petland directly about any Warranty concerns if your pet is seen outside of All Creatures).
We are open every day of the week - including weekends! Appointment availability fills up fast, so calling us as soon as possible to schedule an appointment time. If there are no appointment times available within your 4 days, we have 'drop-off' availability - to drop off your pet by 8:30am and then pick up at the end of the day between 5:00pm - 6:00pm. If you wait until day 4 to call, we cannot guarantee any appointment or drop-off availability for your warranty requirements.
If you are a new client with no previous history at our clinic with another pet, this form is for basic information we need about both the pet and you (the client) for our files. If you are an existing client that has been here before with a previous pet, please inform our staff.
3) Arrive to your Appointment -
Please arrive 10 minutes prior to your appointment to allow time for us to enter you in as a new client and verify your information. If you have a 'Drop-off' appointment, arrive no later than 8:20am. Provide the following for your appointment:
All Creatures strives to improve the human-animal bond. In order to do so, we take the time to discuss the lifestyle of your pet, as well as provide you, the owner, educational materials to help prepare you to be the best pet parent you can be! This appointment can be 30 minutes to 1 hour, depending on your previous knowledge and experience in owning a pet.
DUE TO COVID-19, we currently are not able to have one-on-one talks with our new clients in person during the appointment. We will discuss your appointment during your visit, but then a medical staff member will call you within a few days for a "New Pet Talk" to go over questions about owning a new pet. Please see our Pet Care Resources section for information on owning a new pet!
Recommended medical services are different depending on what species of animal you are bringing to us and the age of your pet. Check out our Animal Services section to get more info on medical services available!
Any vaccines still due for your pet after the date of purchase are the financial responsibility of the owner to purchase and is not covered by the Petland Warranty. At the time of purchase your pet may have received some (but not all) of the vaccines for your pet. Some vaccines must also be administered only by a licensed vet at a facility. We will review your medical record provided by Petland and advise you of your pet’s current vaccine schedule and of any additional vaccines your pet may need. You are not required to purchase vaccines solely at All Creatures
All Creatures Animal Hospital provides clients with a Warranty Wellness Exam to satisfy the requirements of the Petland Warranty.
The Warranty Wellness Exam must occur within four days of purchasing the pet. If this appointment is missed, the Petland Warranty becomes void, which means if the pet becomes sick after purchase, then the medical expenses become the responsibility of the owner and is no longer covered by the warranty.
If an illness is found during the Warranty Wellness Exam, the warranty covers the financial expenses of the medications and exams for treatment as long as the owner follows the treatment plan provided by All Creatures.